FREQUENTLY ASKED QUESTIONS
Where are you located?
How do I fill out a wavier form?
All waiver forms will be filled out on location.
Each adult will need to fill out a waiver
17 years old and younger must have an adult sign
One adult may sign for the entire group of minors
What is Hawaii Escape Challenge?
Hawaii Escape Challenge is a real-life escape room. Escape rooms are a fun new entertainment concept. It is a physical adventure game in which your group is placed into a room and must use elements within that room to solve a series of puzzles, find clues, and work as a team to escape within time allotted. While the goal may seem simple, the game is quite challenging.
Are we doing the escape with other participants?
How do I book an escape?
You may book your escape challenge simply by clicking the BOOK NOW button. You will have 10 minutes to complete your reservation before your session will time out.
Payment is required to book a challenge online.
All major credit cards are accepted.
Can we return to play the same escape challenge for a discount?
Yes you may return to play the same escape theme again immediately following your session for a 50% discount (Not applicable during Holidays as well as select months).
All leaderboard scores, discounts and special promotions will not apply to groups with any return players.
50% return based on availability.
Do you offer discounts?
Military discount. Please select military option when checking out. (Each participant must provide a military ID in order to receive discount).
Only one discount per booking.
You may also find promotions via our social media (When available).
OUR STAFF WILL NOT BE RESPONSIBLE TO OFFER DISCOUNTS/CODES.
We WILL NOT process a refund for discounts asked after a booking or payment has been made.
What is the age limit?
We recommend our escape challenges for ages 9 years and older.
5-8 years old may enter the challenges. Payment is required.
4 years old and under not allowed in the escape challenge without emailing a manger to discuss.
9 years old and under must have an adult on the mall premises.
Refund Policy/Change in reservation
CHANGE in DATE and/or TIME
After Mall Hours Reservation?
If you made a reservation during after mall hours you will need to be escorted into the mall.
I don't want to pay for the entire group. How do we split payments?
You may use the "split payment" function located on the payment page. Once the booking is completed, you will recive two emails. The first email will be a booking confirmation and the second email will have the split payment feature, which you can now forward to whomever you wish to split your payment with.
The person that made the reservation is the "Organizer"
All payments must be made 6 hours prior to the booking or the organizer will be automatically charged the remaining balance. If the balance isn't collected 6 hours prior to the booking time then we will try to contact you to take payment over the phone or we may have the option to cancel your booking without any notice. Please be sure that your card has sufficient funds before using the split payment feature.
Will you walk us through the challenge if we don't escape in time?
Unfortunatley due to time constraints we do not walk groups through the challenge if they did not complete it within the alloted 60 minutes.
COVID-19 SAFETY PROCEDURES
Can we bring our Cell Phones (Smart devices) or Recording devices into the challenge?
All smart phone/recording devices must be stored into our storge bins or cubby holes immediately upon entering the challenge. If you do not store your smart device/cameras then you will not enter.